Program Worker, Newcomer Youth Success

Job title:                  Program Worker, Newcomer Youth Success 
Classification:       A, Program Worker 
Compensation:     $28.66 - $30.41 per hour 
Hours:                      35 hours/week 
Start Date:             September 2, 2025 
Reports to:            Senior Manager, Programs and Services 
Posting Date:        August 22, 2025 
Reference Number: CLU-2025-11 
Deadline to apply: Open Until Filled 

Job Summary: 

CultureLink’s Newcomer Youth Success program facilitates the settlement and successful integration of newcomer children and youth through four types of services: needs assessment and creation of a settlement plan; information and orientation group events; community connections; and employment supports. The Program Worker supports newcomer youth to overcome barriers that prevent them from entering the Canadian workplace and increases their employability in the Canadian job market. Services include but are not limited to one-on-one employment counselling, group workshops, networking activities to connect job seekers with employers, and job placements.  

The Program Worker coordinates with other related programs in the Organization to provide holistic support for newcomers, and seeks out new and strengthen existing employer, mentor and other external stakeholder relationships to achieve program goals. CultureLink offers targeted programming for girls/women and the 2SLGBTQI+ community and educates all clients (and staff) on Indigenous culture, customs, and history through consultation and partnerships with Indigenous-led organizations. 

In-person work at one or more sites and itinerant service delivery at partner sites will be required. 

Maintaining positive relationships with partners and CultureLink colleagues is essential to program success. All agency staff are also expected to support each other and to collaborate on agency-wide initiatives.  

Duties 

• Meet with clients to obtain information on their skills, experience, and education; identify their career goals and barriers to employment; and support them in developing a solution-focused employment action plan 
• Provide continuous one-on-one coaching and employment counselling support throughout the client's job search process by assessing their progress and providing appropriate support in securing and sustaining meaningful employment. 
• Develop and deliver workshops on topics such as employability skills, job search strategies, résumés/cover letter design, Canadian workplace culture, and other related topics  
• Work with clients to assist them in developing tools for job search success such as resumes, cover letters, job portal profiles, job search tracking and interview skills  
• Provide information on employment including accreditation, licensing, business ownership/self-employment tailored to the interests of the client and make appropriate referrals to internal and external sources to minimize barriers and assist with progress in obtaining sustainable employment 
• Host networking events to facilitate opportunities and platforms to connect with other professionals, employers and mentees to build networks and improve clients’ knowledge of their professional areas of interest. 
• Facilitate opportunities for employer-paid work placements or short-term unpaid orientation sessions in the workplace 
• Ongoing outreach and promotion activities 
• Ongoing data capture reporting, maintenance of program statistics; and submission of summaries/reports as required 
• Other duties as assigned 

Required Work Capacities 

• Physical demands: sitting at a desk for computer work (at least 50% of the workday) and meetings; lifting files and supplies (up to 10 kg); working in an open office 
• Non-physical demands: travel for off-site meetings and service delivery; evening work with advance notice; occasional deadlines; variety of tasks 
• Social/emotional demands: teamwork; relationship/network-building; exposure to emotional/confrontational situations; working closely with the public, with clients and with colleagues 
• Cognitive/mental demands: attention to detail; self-supervision/autonomy; multitasking; organizational ability/time management, adaptability, sound judgement, effective written communication 

Qualifications 

• Post-secondary diploma or degree in a relevant field, preferably in career development, social work or adult education 
• Minimum three years of community work experience, preferably in the employment sector in coaching, mentoring, counselling and/or delivering workshops 
• Sensitivity and understanding of newcomer issues, specifically barriers to employment 
• Ability to provide high-quality, client-focused services delivered in a positive, professional and compassionate manner 
• Knowledge of the local labour market, community resources 
• Vulnerable Sector Screening within the past six months (or availability to do so) 
• Experience in group facilitation, coaching and presentation skills 
• Proven experience using MS Office tools, data entry and reporting tools, social media platforms such as LinkedIn, and other online job search tools. 
• Fluency in languages other than English is an asset 
• Must be authorized to work in Canada