Settlement Worker – Cantonese and Mandarin Speaking (Mat leave contract until Jan 7, 2026)

CICS is a not-for-profit organization and registered charity with a mission to empower newcomers in settling and integrating as contributing members of Canadian society through diverse, professional and innovative programs and services.  We work to enable newcomers to fully integrate, participate and contribute to all spheres of Canadian society.  Our success stems from our workforce culture-bound by three core values: Compassion, Inclusion and Collaboration.

Ref:                     19-25/ Settlement Worker

Job Title:          Settlement Worker – Cantonese and Mandarin Speaking 

                          (Mat leave contract until Jan 7, 2026)

Team/Unit:       York Region Settlement 

Location:           MSWC, Newmarket Centre and various Welcome Centres in York Region 

Hours:                35 hours per week; may work irregular hours, including evenings, 

                          Saturdays and some holidays

Salary:               $48,357 to $54,400

Hourly:            $26.57 

Status:                Unionized

Responsibilities:

• Provide information and support to newcomers and their families, through individual interviews and organization of group sessions, support group, or workshops on a wide range of settlement issues;
• Organize support groups for women and seniors to enhance their life skills, coping mechanisms, social support, and emotional well-being.
• Provide case management service and supportive counseling to newcomers and their families with complex needs;
• Provide needs assessment, information and orientation services to newcomers, to facilitate adjustment in the community and the settlement process;
• Facilitate access to needed services, resources, and referrals in the community by providing interpretation or translation where there are barriers due to language, culture, and race.
• Outreach and deliver / facilitate settlement workshops based on developed materials to newcomers and their families;
• Establish partnership and work with external organizations to provide service to newcomers and their families;
• Keep the team updated on all new information and be cooperative in maintenance of information by tracking government policies and community resources in order to effectively inform and refer clients;
• Respond to clients' enquiries in a timely manner and ensure accurate information is available to clients for accessing services and programs;
• Prepare and submit accurate and timely statistical and progress reports as required; 
• Establish and maintain excellent working relationship and communication with internal and external groups;
• Recruit and train volunteers in supporting the planning and implementation of programs;
• Attend internal/external meetings as required and provide summaries to the manager;

• Carry out any other duties or tasks as assigned from time to time by the manager.

   

   

Qualifications:

• Canadian University degree or equivalent, in Social Sciences, preferably Social Work, and at least two years of related work experience;
• Good understanding of settlement and integration issues of newcomers in general;
• Excellent knowledge of government and community resources for newcomers;
• Skilled in program organization and community outreach;
• Excellent communication, inter-personal and problem-solving skills;
• Proficiency in written and spoken English, as well as second language commonly used by clientele – Cantonese and Mandarin;
• Ability to work in a multicultural environment;
• Ability to work with Microsoft Office Suite;
• Willing to travel between community locations in York region;
• Valid Ontario driver license and use of car is a strong asset;
• A negative result in Vulnerable Sector Screening;