Settlement Worker –Mandarin and Cantonese Speaking

CICS is a not-for-profit organization and registered charity with a mission to empower newcomers in settling and integrating as contributing members of Canadian society through diverse, professional and innovative programs and services. We work to enable newcomers to fully integrate, participate and contribute to all spheres of Canadian society. Our success stems from our workforce culture bound by three core values: Compassion, Inclusion and Collaboration.

Reference:   10-25/ Worker

Job Title:     Settlement Worker –Mandarin and Cantonese Speaking

Team/Unit: York Region Settlement

Location:    MSWC/ Newmarket Centre/ Welcome Centres in York Region

Hours:        35 hours per week; may be required to work irregular hours including

evenings, weekends and some holidays

Salary Range: $48,357 to $54,400

Current Rate: $26.57 per hour

Status:              Unionized

Responsibilities:

• Provide information and support to newcomers and their families, through individual

interviews and organization of group sessions, support group, or workshops on a wide range

of settlement issues;

• Organize support groups for women and seniors to enhance their life skills, coping

mechanisms, social support, and emotional well-being.

• Provide case management service and supportive counseling to newcomers and their

families with complex needs;

• Facilitate access to needed services and resources where there are barriers due to language,

culture and race by providing interpretation or translation;

• Provide needs assessment, information and orientation services to newcomers, to facilitate

adjustment in the community and the settlement process;

• Outreach and deliver / facilitate settlement workshops based on developed materials to

newcomers and their families;

• Establish partnership and work with external organizations to provide service to newcomers

and their families;

• Information and referrals service that support newcomers to learn about and understand

Canadian systems in their settlement process;

• Facilitate access to needed referrals and appropriate services in the community where

there are barriers due to language, culture and race;

• Keep the team updated on all new information and be cooperative in maintenance of

information by tracking government policies and community resources in order to effectively

inform and refer clients;

• Respond to clients' enquiries in a timely manner and ensure accurate information is

available to clients for accessing services and programs;

• Prepare and submit accurate and timely statistical and progress reports as required;

Establish and maintain excellent working relationship and communication with internal and

external groups;

• Recruit and train volunteers in supporting the planning and implementation of programs;

• Attend internal/external meetings as required and provide summaries to Manager;

• Carry out any other duties or tasks as assigned from time to time by the manager.

Qualification and Requirements:

• Canadian University degree or equivalent, in Social Sciences, preferably Social Work, and

at least two years of related work experience;

• Good understanding of settlement and integration issues of newcomers in general;

• Excellent knowledge of government and community resources for newcomers;

• Skilled in program organization and community outreach;

• Excellent communication, inter-personal and problem-solving skills;

• Proficiency in written and spoken English, as well as second language commonly used by

clientele – Mandarin and Cantonese;

• Ability to work in a multicultural environment;

• Ability to work with Microsoft Office Suite;

• Certified Information and Referral Specialist (CIRS) an asset;

• Willing to travel between community locations in York region;

• Valid Ontario driver license and use of car is a strong asset;

• A negative result in Vulnerable Sector Screening