Shelter Support Person

This is a full-time union position scheduled to work 35 hours per week, evening shift (3:00 pm 

– 11:00 pm), mix of weekdays and weekend days

 DUTIES

• Complete admissions and intakes of new arrivals. 
• Ensures house rules are observed.
• Supports the delivery of programs/orientation and services to the residents. 
• Completes needed documentation on COSTI’s and funders database.
• Responsible for ensuring welcome packages, welcome files and admission files are ready and prepared regularly. 
• Responsible for sorting and distributing mail, including contacting clients. 
• Supports the smooth operation of the Centre, which includes responding to emergencies.
• De-escalates non-violent crises, e.g. client altercation, family conflicts. 
• Conducts regular room checks and wellness checks.
• Provides emergency intervention in case of client illness and calls paramedics if required.
• Communicates in a timely and professional manner with the supervisor regarding any client concerns.
• Document services to clients and incident reports. 
• Supports the general office duties such as answering telephones and responding to client issues.
• Provides interpretation services, as required.
• Communicates in a timely and professional manner with the hotel management regarding any client concerns.

QUALIFICATIONS

• Community college diploma in community work/human services or equivalent.
• Minimum six (6) months fulltime work experience working in a shelters or respite setting.
• Excellent communication skills.
• Understanding of issues facing refugees and populations experiencing homelessness.
• The ability to speak a second language is mandatory. Preference will be given to those who speak Luganda, Yoruba, and Farsi
• Demonstrated experience responding to crises and providing supportive counselling.
• Preference will be given to those who speak a second language  
• Experience working with refugees is an asset. 
• Ability to work independently.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
• Must have valid first aid/ CPR certificate.