Case Manager

DATE:  January 28, 2025
LOCATION:   Toronto, ON – Passages
COMPENSATION:  $53,630 - $65,589 annually prorated

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
 
To help fulfill its mission, LOFT is hiring a Case Manager.

**Bilingual in French Language is a must**

Job Summary
The Case Manager (CM) serves French speaking individuals with serious and persistent mental illness who require support to live in the community.  The position provides hands-on case management services to assist individuals to make the changes in their lives that they desire in order to increase their quality of life. The CM works in partnership with clients to develop a recovery plan, based on the OCAN client self-assessment and the CM’s OCAN full assessment.  Following the principles of recovery, the CM also provides assistance with learning life skills, accessing community resources and supports, linking clients to appropriate services and developing a safe plan.  The CM is also responsible for documenting interactions with clients and other relevant parties as required.  There is driving involved and a car is required. Hours of work may include, on occasion, some early evenings.

As part of the North York Community Case Management Program, Passages is a partnership program between LOFT Community Services, the Centre Francophone and the Canadian Mental Health Association (CMHA). The Passage Team is comprised of 3 case managers (1 at each of the above-named organizations) and 1 Service Navigator with The Access Point (LOFT). The program is designed to provide access to French speaking individuals who require community mental health case management services in French, many of whom are newcomers to Canada. The aim of the Passage Program is to provide one on one service in French for those needing individualized community support and connection to other resources. Passage is a mental health promotion/prevention approach designed to increase community knowledge, understanding and to reduce stigma related to mental illness. Passage is the provision of a variety of service components that are goal focused and promote recovery, including assessment, service planning, skills teaching, linking to resources and advocacy.
What You Will Do
Direct Service Responsibilities:

• Provide support and assistance to assigned clients experiencing serious and persistent mental illness through regular contact in the community at a frequency determined through negotiation with each client

• Complete a comprehensive assessment of the nature of each client’s unique goals and needs through a collaborative, supportive and therapeutic relationship with each client and their support networks

• Provide guidance and assistance to each client in relation to the development of both a personalized Client Safety Plan and conducting an Ontario Common Assessment of Need (OCAN)

• Provide direct practical supportive counselling and assistance to clients in their pursuit of identified goals and needs such as:

  • Acquiring shelter, food, income, ID and clothing

  • Developing a healthy support network

  • Accessing primary health and psychiatric care

  • Developing personal skills in the areas of budgeting, medication and symptom management

  • Developing harm reduction strategies in relation to substance use

  • Developing strategies for the pursuit of educational/vocational interests

  • Developing coping strategies and accessing/securing safe/affordable

• Develop, implement and monitor service care plans and crisis prevention/intervention plans in partnership with clients

• Teach life skills (i.e. shopping, budgeting, household management, use of public transit etc.,)

• Assist clients to identify and manage symptoms and develop effective coping skills

• Assist clients with emergency and/or crisis needs as required/appropriate

• Assist clients with accessing and coordinating other community resources, supports, services and appointments

• Liaise with each client’s support network members as appropriate and where client consent has been obtained

• Provide services within an anti-racism/anti-oppression framework

• Advocate on behalf of clients where appropriate and necessary

• Establish and maintain positive working relationships with other service providers, professionals and partnering agencies

• Establish effective relationships with family members where appropriate

• Develop discharge plans in partnership with clients

• Other duties as assigned by the Senior/Project Manager or Executive Director

Indirect Service Responsibilities

• Maintain the privacy and confidentiality of all client and agency information at all times and in accordance to agency policies and procedures

• Record accurate, clear and concise client case notes in the agency’s client database in accordance with agency policies and procedures

• Maintain the client paper file in an organized fashion

• Maintains the privacy, confidentiality and accuracy of information in shared solutions such as IAR, HPG for CHRIS and Better Care

• Submit monthly timesheets and expenses in accordance with agency guidelines

• Participate in partnership meetings as required

• Participate in team meetings, individual supervision, regular agency administration meetings and peer group meetings, providing input and ideas for improving services, efficiencies and ongoing program planning

• Take responsibility for identifying areas for professional growth and training, in conjunction with the Senior/Project Manager

• Participate in committees within the agency

• Provide back-up support to clients during staff vacations and/or other absences.

• Represents the agency at external workshops, inter-agency initiatives, staff training and other community-based activities

• Adhere to all agency policies and procedures and follow established applicable program guidelines, procedures and practices

• Comply with health and safety policies and procedures to ensure every reasonable precaution is taken for the protection of workers and clients and that health and safety concerns or incidents are responded to promptly

• Other duties as assigned by the Senior/Project Manager or the Executive

What You Bring:
Must Haves

• A degree/diploma in social services or health care field with a minimum of three years related experience

• Proficient Oral and written in French Language is required. Only French Speaking candidates will be considered.

• Knowledge of psychosocial rehabilitation principles and practices, including an understanding of the philosophy of Recovery

• Knowledge of concurrent disorders and experience with the continuum of addiction services

• Knowledge of community resources for mental health and substance abuse

• Excellent interpersonal skills, sound knowledge of supportive counseling skills and the ability to form relationships with marginalized individuals

• Knowledge of the criminal justice system and how it impacts on individuals with mental illness

• Excellent judgment and good problem solving skills

• Excellent interpersonal skills with proven ability to work effectively at an individual, team and systems level

• Excellent organizational, documentation and time management skills, with the ability to structure time and develop work priorities independently

• Demonstrated ability to work within an anti-racism, anti-oppression framework

• There is driving involved for the position and a car is required

Nice-to-Haves

• Understanding of Ontario healthcare system, organization, policies, and data structures is an asset.

• Knowledge of other languages is an asset.

• Understanding of cultural competency and anti-oppression framework.

• Reflective of a multi-barriered group, as serviced by the program, a strong asset.

We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we encourage you to apply.

What We Offer

•  

  • A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability

  • Defined Benefits Pensions Plan

  • 24/7 Employee Assistance Program

  • E-learning program available all year round

  • Starting vacation time above minimum standard,

  • Additional paid personal and paid sick days

  • Professional development budget available to help you nurture and shape your career

  • Corporate Gym membership rate with GoodLife Fitness

  • Access to Perkopolis, a comprehensive corporate discount program

  • Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

  • Tuition reimbursement program

  • Maternity-leave top up program

Our Commitment to Diversity and Inclusion

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note: A satisfactory vulnerable sector check (VSC) is also required.