Clerical Assistant

This is a part time non-Union contract position scheduled to work 17.50 hours per week in person

(Tuesdays 12:30pm to 8:30pm) 

(Wednesdays 12:00pm to 3:30pm)

(Thursdays 12:30pm to 8:30pm) 

DUTIES

• Greets visitors/clients and directs them to appropriate service/person.
• Operates the main phone switchboard; screens and directs calls to appropriate person/department.
• Provides callers/visitors with information on organization services and programs.
• Receives and forwards telephone inquiries to appropriate person and provides general information to clients and the public.
• Schedules appointments for clients.
• Enters client initial contact information and service forms into Case Management database.
• Scans client documents into database, and files client files into Welcome Centre filing system.
• Sorts and routes incoming mail, faxes and other materials; Prepares interoffice courier to other Centers.
• Maintains Centre and program materials and information.
• Provides administrative and secretarial support for the Centre, including the preparation of staff meeting minutes.
• Types and proofreads correspondence, reports, work orders, statements and forms.
• Perform other duties as required.

QUALIFICATIONS

• High school graduation or equivalent and 12 months office experience.
• Working knowledge of Windows software e.g. Microsoft Word, Internet and Email.
• Typing skills: Minimum 40 words per minute.
• Knowledge of office procedures.
• Verbal and written fluency in English is required; the ability to speak another language would be an asset.
• Sensitive to the needs of newcomers.
• Must have strong customer service orientation.
• Works flexible hours as needed.
• Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption