Community Mediation Facilitator

POSITION: Community Mediation Facilitator

REPORTS TO: Program Manager - Outreach and Development

WORK HOURS: 35 hours per week (Immediate Start)

RATE OF PAY: $26 per hour

Dixie Bloor Neighbourhood Centre (DBNC) is a leading, inclusive, welcoming, proactive, community-inspired agency. It is the organization that the community chooses because it meets their diverse and changing needs through empowerment, partnerships, active listening, engagement, and leadership. 

DEI Statement: 

We uphold and advance principles of diversity, equity and inclusion across the organization – every individual that engages with DBNC feels that their diverse perspectives, experiences and cultures are valued. Safe spaces and opportunities are created for all to voice their thoughts respectfully, to learn and develop a deeper understanding of one another. 

JOB SUMMARY:

Reporting to the Outreach and Development Manager, the Community Mediation Facilitator is responsible for managing the Conflict Resolution Service (CRS). 

DUTIES AND RESPONSIBILITIES:

• Conduct intakes with clients either in person or via phone to understand the nature of the conflict and desired resolution 
• Accurately and succinctly explain CRS, Mediation and the mediation process to clients seeking service 
• Investigate the conflict to obtain relevant facts or agreements / documents 
• Promptly respond to phone and email inquiries regarding CRS services 
• Send invitations to parties inviting them to mediation via letter or email 
• Maintain detailed records of calls, cases and actions taken in each case 
• Collect and relay program stats 
• Hire volunteer mediators and interns and maintain a full and active volunteer roster 
• Assign cases to appropriate mediators  
• Work with mediators and parties to ensure that all steps are being taken promptly and accurately 
• Book libraries and/or community centers for in-person mediation 
• Liaise with Mississauga City Bylaw when necessary 
• Liaise with Mississauga Police when necessary 
• Provide training and workshops for DBNC Staff
• Other organizational and departmental needs

 QUALIFICATIONS:

• Completion of post-secondary education in a related field or a combination of education, training and experience deemed to be equivalent. 
• Exceptional customer service skills 
• Prior mediation experience or current studies in mediation is an asset 
• Solid understanding of confidentiality, professional codes of conduct and diplomacy 
• Excellent interpersonal and communication (written and verbal) skills  
• High emotional intelligence, attention to detail, impartial in judgement, and an active listener 
• Excellent problem-solving and decision-making skills 
• Must be able to travel for work related matters. 
• Able to work occasional evenings and weekends.  
• Sound digital literacy, able to use MS Teams, Zoom, Google, etc., social media and Microsoft Office Suite, the Internet and other tools required for the role 
• Proven ability to work effectively with individuals from a range of cultural backgrounds; various Inclusion Groups, including people with complex barriers 
• Flexible, self-motivated and self-reliant and ability to work effectively in a team environment

DBNC thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised that successful incumbent(s) will be required to undergo a vulnerable sector screening as a part of the final step in the hiring process.

DBNC is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and DBNC Policies, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known. We welcome applications from all qualified persons.

Personal information provided through the DBNC recruitment, selection, and onboarding process is necessary for the proper administration of this recruitment process for employment and volunteer positions with DBNC. Personal information is protected from disclosure pursuant to PIPEDA (Personal Information Protection and Electronic Documents Act)