Community Service Worker

Ref.: 11-25 / Worker 

Job Title: Community Service Worker 

Work location: IRC and other CICS locations

Team: SIS 

Hours: 4 days / 28 hours per week, 9:00 am to 5:00pm; required to work regular hours in evenings, weekends and some holidays

Salary Range: $48,357-$54,400 (prorated)

Current Rate: $26.57 hourly

Status: Unionized

Essential duties and responsibilities:

Program Development, Execution, and Administration

• Develop new programs and implement programs that have been established
• Plan, organize and facilitate group recreational sessions and workshops for immigrant and resident families and seniors
• Proactively create and track opportunities for outreach in the community to promote programs & services to meet the targets of programs, including number of sessions and participants 
• Perform program registration activities including the handle registration fees.
• Generate program promotional materials such as flyers, program descriptions, and press releases
• Organize and provide on-site support/monitoring for programs to ensure the effective delivery
• Complete Program Proposals to determine budget projections and evaluation measures and outcomes for each of the programs
• Prepare and submit accurate and timely statistical and progress reports as required
• Ensure the timely collection and entry of service data onto the agency database 
• Respond to clients' enquiries in a timely manner and ensure accurate information is available to clients for accessing services and programs;
• Prepare and submit accurate and timely statistical and progress reports as required;

Client Services

• Respond to clients' enquiries in a timely manner and ensure accurate information is available to clients for accessing services and programs
• Provide language interpretation services or coordinate with volunteer programs to have interpreters for patients during medical appointment visits.
• Contact point of patients whenever they have service related questions and requests under the Primary Care Services in CICS.   
• Maintain client records in a timely and professional manner 
• Facilitate access to needed services and resources where there are barriers due to language, culture, race and class by providing interpretation or translation.

Other:

• Recruit and train volunteers to support the planning and implementation of programs
• Attend internal/external meetings as required and provide summaries to Manager/Director
• Establish and maintain excellent working relationship and communication with internal and external groups
• Carry out any other duties or tasks as assigned from time to time by the manager/director;

Qualifications:

• A minimum of a university degree or equivalent, preferably in Social Sciences. Certification or training on Community Services, Counselling or other related disciplines an asset
• Minimum one year of relevant experience, preferably in a front-line service role and a non-profit setting 
• Excellent knowledge of cultural and social backgrounds of immigrants and refugees; including their settlement and integration issues both general and specific
• Knowledge of community resources and services; working experience with immigrants an asset
• Respect all aspects of diversity; ability to represent clients’ needs in program / service negotiation 
• Proven abilities in program development, service referral, community outreach; working with diverse cultures and all age groups
• Experience facilitating a variety of social and recreational programming is an asset
• Experienced in problem solving, team building, decision making, and conflict management 
• Experienced in resource coordination and case management techniques 
• Excellent communication skills, oral and written proficiency in English, preferably Cantonese or Mandarin or both.
• Excellent interpersonal skills, ability to operate effectively within the organization and externally. 
• Ability to manage time, stress and meet deadlines 
• Proficiency in MS Office, E-mail, Internet 

Other Requirements:

• Ability to perform some physical activities (e.g. lifting and loading program materials and office equipment);
• A negative result in Vulnerable Sector Screening is mandatory; 
• Valid Ontario driver’s license and access to a car to carry out duties is preferred.