Manager Settlement Services/Capacity Building

Core Competencies

• Inter-cultural competency and sensitivity to the diverse needs of community members.
• Application of Trauma-Informed, Culturally Responsive, gender-based, Anti-Oppressive approaches
• Recognition of the need to support Black and other communities in culturally relevant and safe ways throughout their healing journey.
• Strong organizational development skills and the ability to work independently and collaboratively.

Key Responsibilities

• Oversee and coordinate settlement programs that support Black families and other individuals in
  navigating settlement processes.
• Ensure timely and accurate IRCC reporting, including iCARE data oversight, monthly statistical reporting, and narrative submissions.
• Supervise Settlement staff and Trusteeship team, including performance management, coaching, scheduling, and onboarding.
• Oversee SWIS program delivery, including school allocations and relationship-building with TDSB and community partners.
• Implement IRCC’s Case Management Framework and ensure proper assessments, action plans, referrals,
  and follow-up.
• Develop and maintain program systems including SOPs (Standard Operating Procedure), intake forms, tracking tools, and evaluation processes.
• Maintain/nurture strong partnerships and networks (eg funders, sector partners and key agencies.
• Lead the Trusteeship program’s financial administration, including invoicing, reconciliation, and reporting.
• Coordinate/support major community events and campaigns (Newcomer Day, Africa Day, etc.
• Support database management and digital reporting tools using iCARE, Excel, and internal systems.
• Provide wrap-around supports for individuals and families facing high-risk situations, such as homelessness, family violence, or mental health challenges.
• Integration of Delta Family’s Sesa Wo Suban model into the Bridging Horizon’s program and application of core competencies to this work
• Oversee and manage the Trustee program, including the development and implementation of capacity-
  building workshops for grassroots organizations.
• Initiate and support partnerships with community agencies to enhance program delivery and outreach.
• Coordinate all administrative functions supporting trustee engagement activities (initial consultation, relationship management, forming agreements, fund disbursement, financial management, liaison with Trustee coordinators, executive director, and other staff, Correspondence, reporting etc.)
• Prepare regular statistical reports and program updates to ensure transparency and accountability.
• Collaborate with other departments within Delta Family to promote integrated service delivery and
  support.
• Maintain accurate and confidential client records, including case notes and progress reports.
• Advocate for the needs of Black families and grassroots organizations within the community.

Qualifications

• Post-secondary education (Degree or Diploma in Community Development, Social Work, Counselling or a related field or equivalent experience
• 3 years of management experience, with at least 2 in the community/settlement sector
• Minimum of 2 years of experience in settlement services and some experience in capacity building within community organizations
• Lived experience of the challenges faced by diverse Black communities
• Minimum of 3 years of experience supervising, preferably with a diverse staff team
• Strong understanding of anti-oppression and Anti-Black racism frameworks.
• Proven experience engaging with under-resourced communities, particularly Black and racialized families
• Experience in starting and launching new programs involving multiple partners and engaging staff teams to strategize and mobilize to successfully launch new inititives
• Experienced initiative-taker and independent worker able to 'hit the ground running’.
• Demonstrated organizational/advocacy skills and ability to strategically and ably represent Delta Family
• Familiarity with data-collection platforms and preparation of required regular reports
• Demonstrated ability to mobilize community-led initiatives and support organizational advocacy.
• Excellent group facilitation and communication skills, both verbal and written.
• Experience in grant writing and resource development an asset
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with the communities of north-west Toronto is an asset.
• Strong command of the English language, verbal and written; in other languages are an asset
• Proficient in Microsoft Word, Excel and PowerPoint.
• Familiarity (residence or previous work) of communities of north-west Toronto is an asset
• The successful candidate will be required to have/obtain a current vulnerable sector Reference Check (can be obtained upon offer of position).