Programme Manager for the Employment Service (ES) Project

Reporting: Reports to and receives supervision from the President of PCPI

PCPI is a not-for-profit business focused organization that provides career development and employment related services to a diverse cross-section of individuals and businesses. Our work in the community includes research on workforce integration, delivery of the IEP (Internationally Educated Professionals) Conference, a unique forum for internationally education professionals now in its 18th year, and Employment and Career Services. Our organization’s success in delivering quality service is based on a business-like approach, supported by knowledgeable caring staff, user-friendly resources, community engagement and innovative programming.

GENERAL ACCOUNTABILITIES

 The Program and Services Manager is accountable for providing a continuum of quality employment services ensuring the highest level of customer satisfaction that is consistent with the expectations of the Funders’ service delivery framework and the service standards of PCPI.  The incumbent will lead, inspire, motivate, and manage a team of skilled and engaged professionals while fostering an environment that is positive and is conducive to productivity and positive outcomes for our stakeholders.  The PSM will be accountable for monitoring the service quality targets (SQT) and standards, resolutions, analysis of employment and performance trends and timely reporting of outcomes programs.

 As management team member, you will provide support in the planning and implementation of strategies for capacity building and new initiatives for the organization.  Additionally, the PSM will foster strong liaison and relationships with diverse stakeholders.  

SPECIFIC ACCOUNTABILITIES

Staff oversight:

1. Managing the smooth delivery of program and services, staffing and capacity building.
2. Providing orientation and training to new employment program staff and supporting the development of existing team members to enhance their ability to successfully fulfil tasks and to reach their full potential.
3. Supervising and providing direction to staff while fostering a supportive environment that is conducive to productivity and high-quality customer service.
4. Ensuring that staff adhere to policies and procedures including attendance and punctuality by taking appropriate steps to notify them of expectations, and providing clear directives on processes and job tasks to ensure consistency is procedures and organizational standards.
5. Leading the teams and providing them with support and the opportunity for one-on-one dialogue for them to address challenges/issues in fulfilling their job responsibilities and project activities and or personal issues as needed.
6. Evaluating staff performance through planning and performance reviews to provide them with feedback on their performance and to provide them with opportunity for personal, motivational and productivity improvements as needed and whereby necessary disciplinary action.
7. Assisting with addressing the organization’s staffing needs including developing job postings, screening, and interviewing candidates in a timely manner to ensure optimum productivity and to reduce overscheduling of staff.
8. Collaborating with HR on program staff vacation and sick time as well as monitoring attendance and tardiness to meet HR and payroll requirements and avoid disruption in service.

Program Delivery:

1. Conducting bi-weekly team meetings and or as needed to review processes, motivate, and energize staff, foster teamwork, collaboration, problem solving and exchanging of information while ensuring that they are kept up to date.
2. Assisting with developing a monthly staff schedule to ensure service tasks are completed and fair division of labour among staff, as well as developing a monthly service activity calendar to promote the workshops.
3. Ensuring the development of innovative workshops and services to meet clients’ needs and identified demands of the labour market.
4. Reviewing workshop resources on a quarterly basis to ensure new trends are adapted to meet emerging and demands of the workforce.
5. Ensuring organization service standards are met and clients/stakeholders’ satisfaction by garnering feedback through satisfaction surveys and by addressing concerns and issues in a timely manner.
6. Conducting bi-monthly formal case files reviews, and data management report monitor (including in EOIS-CAMs) to ensure accuracy in documentation, input and quality of work are consistent with service delivery performance measures and service quality standards.
7. Developing strategies for the execution of incentive programs and ensuring that the budget is appropriately forecasted and allocated in full, in accordance with funders’ guidelines before the end of each fiscal year.
8. Monitoring the progress of programs and services in relation to milestones including but not limited to intake, data entry, and training and employment outcomes to ensure performance is in line with community demands and in accordance with contractual obligations.
9. Compiling and analyzing data for each program delivery and translating findings into a quarterly report that captures the activities and milestones achieved in addressing the needs of the community and contractual targets.

Business development and Community/Employer engagement

1. Developing external relationships with businesses and community agencies, and promoting the organization through active participation in business associations and in sector events and meetings
2. Ensuring a repository of up-to-date program and service delivery data /statistics and resources that easily accessible as supporting data for proposals and grants
3. Helping to develop and maintain a database of employers, government, and community connections as a go to network for employment opportunities, partnerships and for leveraging services.
4. Assisting with the execution of strategic directives from the board and contributing to business development ideas
5. Assisting with proposal writing to help position the organization for capacity building and growth.
6. Keep the President informed and up to date on issue/concerns or initiatives in the office environment that will impact service delivery and or staff.
7. Participation in staff meetings and or events as well as other duties as assigned.

POSITION QUALIFICATION

Graduate degree in social science or humanities with at least five years’ experience in a middle management position

• Experienced in leading and supervising staff/team with ability to motivate and evaluate their performance.
• Experienced in collecting data, analyzing statistics and report writing.
• Strong written and verbal communication skills, with experience in report and proposal writing.
• Demonstrated problem solving, organizational and project management and negotiation skills.
• Proven conceptual and analytical skills to develop and implement initiatives.
• Proven conceptual and analytical skills to anticipate and absorb complex performance management issues and trends.
• Superior judgment and political acuity
• Technology savvy with working knowledge of MS Office; and working knowledge of CAMs database.
• Highly professional with strong work ethics, and values in alignment with those of PCPI.

WORKING CONDITIONS

• Some travel within the GTA for meetings
• Interaction with staff and clients
• Computerized environment

This is a full-time position with a competitive benefits package.

 Please submit your resume and salary expectations to dacuycuy@careerplan.net .

 In keeping with our commitment to diversity and cultural intelligence, we encourage applications from persons of all races, ethnicities, religions, and sexual orientations.  We thank all candidates for their interest; however, only those whose skills match with the required competencies will be invited for an interview.   Sorry, no telephone enquiries please.

 Please note:  This position requires a police reference check prior to starting the position.