Volunteer and Operations Lead

Position Summary

FYFB is seeking an organized, collaborative, and people-focused Volunteer and Operations Lead to enhance the effectiveness of our volunteers’ experience, while supporting daily food bank operations. This position plays a key role in ensuring safe, efficient, and client-centred service while building strong relationships with volunteers. The successful candidate will be comfortable working in a fast-paced environment, leading diverse volunteer teams, addressing operational challenges and identifying opportunities to strengthen our programs and services.

Key Responsibilities

Volunteer Leadership & Management (50%)

• Lead and coordinate large / diverse volunteer teams during food bank operations, including recruitment, onboarding, training, scheduling and shift assignments.
• Build and maintain strong relationships with individual volunteers or volunteer groups, while providing guidance and addressing attendance, conduct, and performance concerns.
• Foster a welcoming, inclusive, and engaged volunteer culture that supports retention, recognition, and leadership development.
• Maintain volunteer records and support the ongoing improvement of volunteer procedures, training, and engagement initiatives.

Operations & Service Delivery (30%)

• On occasion, lead daily operations to ensure safe, efficient, respectful, and client-centred service delivery.
• Monitor for operational issues and escalate concerns when needed.
• Ensure operational procedures and organizational policies are consistently followed.
• Identify operational challenges and recommend practical improvements to strengthen service delivery.
• Work collaboratively with staff and volunteers to ensure smooth day-to-day operations.
  Information & Administrative Support (20%)
• Maintain accurate client and volunteer records using Link2Feed, VOME, and other systems.
• Lead scheduling, data entry, and reporting for the volunteer life cycle.
• Ensure records and documentation are accurate, current, and handled in accordance with
  organizational policies and privacy requirements.
• Assist with tracking operational and volunteer program information to support planning and
  decision-making.

What You Bring

• 3+ years of experience in community, nonprofit, food security, social services, volunteer services, or a related field.
• Demonstrated experience managing a volunteer life cycle - from recruitment, onboarding,service/engagement, recognition/development to transition/exit.
• Strong relationship-building, communication, leadership, organization, and conflict-resolution skills.
• Ability to provide clear direction, make sound decisions, and remain calm and professional in a busy environment.
• Strong interpersonal skills and the ability to work respectfully with clients, volunteers, staff from diverse backgrounds.
• Strong problem-solving skills and the ability to identify and respond to operational challenges.
• Knowledge of food safety and inventory practices.
• Proficiency with Microsoft 365, Excel, Link2Feed, VOME, or similar systems.
• Additional languages are an asset.
• Safe Food Handler Certificate required before first shift.
• Legally entitled to work in Canada.