The information and referral process involves establishing contact with the individual, assessing the individual's long and short-term needs, identifying resources to meet those needs, providing a referral to identified resources, and, where appropriate, following up to ensure that the individual's needs have been met.
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Are sponsored refugees eligible for Settlement Services?
Yes, all sponsored refugees generally have access to government-funded settlement services upon arrival in Canada, just like other permanent residents.Last updated Aug 26, 2025
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Tool
OCMS - OCASI Client Management System (for the Immigrant and Refugee Serving Sector)
The OCASI Client Management System (OCMS) is a powerful and sophisticated website that can be used by multi-service agencies across Canada to record and retrieve important client information while generating detailed real-time reports on individual and group activities.Last updated Jun 2, 2025
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Tool
Free Budgeting App for Newcomers
The Butterfly Budget App for Newcomers is a free, easy-to-use personal finance planning tool designed to help newcomers track their expenses when moving to Canada.
Butterfly was created by newcomers. It allows users to convert their budget into their home currency and is offered
Last updated Mar 20, 2025
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Research/Dataset
Canadian public opinion about immigration and refugees - Fall 2024
This is a study conducted by Environics Institute.Last updated Nov 20, 2024
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Glossary/Factsheet
The century of climate migration: why we need to plan for the great upheaval
Agreat upheaval is coming. Climate-driven movement of people is adding to a massive migration already under way to the world’s cities.Last updated Nov 5, 2024
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Research/Dataset
Innovation in Immigrant-owned Firms in Canada
This paper uses data from a survey of Canadian firms in 2011, 2014 and 2017, and asks whether immigrant-owned small and medium-sized enterprises (SMEs) were more likely than those owned by Canadian-born individuals to implement an innovation.Last updated Nov 5, 2024
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Research/Dataset
The Financing of Immigrant-owned Firms in Canada
Using data from the 2011 and 2014 Survey on Financing and Growth of Small and Medium Enterprises, this paper examines access to financing by immigrant business owners.Last updated Nov 5, 2024
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Tool
Planning Accessible Events
This booklet will show you many low-cost and no-cost things you can do to make your event more inclusive. It also includes a checklist to help you plan.Last updated Nov 5, 2024
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Best Practices/Practical Guide
Refugee 613's Digital Messaging Summit - session recordings
In January 2021, Refugee 613 hosted the Digital Messaging Summit to share practical strategies and advice about managing digital messaging services by and for immigrants and refugees and build a network of people working in this area.Last updated Nov 5, 2024
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Course/Training
CUAET - IRCC Presentation Slides
Here are the slides for the IRCC presentation regarding CUAET.Last updated Nov 5, 2024
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Canada launches new process to welcome skilled newcomers with work experience in priority jobs as permanent residents
May 31, 2023—Ottawa—With employers eagerly seeking to fill countless vacant positions across the country, immigration emerges as a vital piece to solving this puzzle. Recognizing this reality, the Government of Canada is building an immigration system that acts as a catalyst for…
Published May 31, 2023
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Responding to Intimate Partner Violence: Refugee Assistance Program Workers Relaunch
Refugee women sometimes experience intimate partner violence. Do you know how pre-migration and migration trauma can impact the safety of refugee women and their families? Do you know how to work collaboratively with violence against women experts in your community? Does your…
Published March 24, 2023
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Visitors can continue to apply for work permits inside Canada with temporary policy extended by 2 years
Ottawa, February 28, 2023—Foreign nationals who are in Canada as visitors and who receive a valid job offer will continue to be able to apply for and receive a work permit without having to leave the country. Visitors applying under this public policy who held a work permit…
Published March 9, 2023
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Government of Canada increases sponsorship opportunities for Sponsorship Agreement Holders
February 17, 2023—Ottawa—Canada continues to be a global leader in refugee resettlement and integration. Since the Private Sponsorship of Refugees (PSR) Program was launched over 4 decades ago, Canadians and permanent residents have come together to offer protection and a safe…
Published March 3, 2023
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Cornwall, Ont. calling for more federal resources to help with influx of asylum seekers
Nate Vandermeer CTV News Ottawa Feb. 21, 2023
Asylum seekers crossing into Quebec from the United States continue to arrive in Cornwall, Ont. and the city says it needs federal help to handle the situation.
Around 800 people are now being housed in Cornwall at the Dev Centre and…
Published February 28, 2023
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Asylum seekers must be 'priority' discussion for Trudeau and Biden: Legault
By Jacob Serebrin | February 21st 2023 National Observer
MONTREAL — Quebec's premier is asking Prime Minister Justin Trudeau to make the flow of migrants across an irregular border crossing in southern Quebec a priority during a meeting next month with U.S. President Joe Biden.
I…
Published February 28, 2023
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Local Immigration Partnership calls for federal support with ongoing Ukrainian resettlement effort
Galen Simmons Stratford Beacon Herald Published Feb 16, 2023
As donor and volunteer fatigue begins to take its toll and international news outlets warn of the potential for renewed Russian aggression in Ukraine, the Multicultural Association of Perth Huron and a collective of…
Published February 28, 2023
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Niagara Falls tourist district dealing with influx of thousands of relocated migrants
Beth Macdonell CTV News Toronto Feb. 16, 2023
The mayor of Niagara Falls is calling on the federal government to come up with a plan and provide resources for thousands of migrants staying in the city’s tourist district after entering Canada through the unofficial border crossing…
Published February 28, 2023
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Peterborough Newcomer Health Clinic helps immigrants and refugees transition to Canada’s health care system
Paul Rellinger Kawartha Now February 14, 2023
Walk, for a moment, in the footsteps of an immigrant or refugee newly arrived in Peterborough.
As a stranger in a strange land, everything is, well, strange. Add fear of the unknown to the equation. Trepidation rules as they wonder…
Published February 16, 2023
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Calgary immigrants can now get help at the airport as soon as they land
Melissa Gilligan Wednesday, December 7th 2022
Immigrants arriving in Calgary through the Calgary International Airport can now head to a new booth as soon as they land for help getting settled.
The booth – called the Immigrant Arrival Centre – is a place where new immigrants and…
Published December 9, 2022