Bilingual Coordinator, OCMS & Network Administration

ABOUT OCASI

OCASI-Ontario Council of Agencies Serving Immigrants (OCASI) acts as the collective voice for immigrant and refugee-serving organizations in Ontario, and coordinates response to shared needs and concerns. Our mission is to achieve equality, access and full participation for immigrants and refugees in every aspect of Canadian life. OCASI was founded in 1978 and now has over 250 member agencies across Ontario.
 

POSITION OVERVIEW

The Bilingual Coordinator, OCMS & Network Administration is responsible for the maintenance and administration of the OCASI Client Management System (OCMS) and the organization’s network infrastructure. This role, under Productive Enterprises, involves overseeing database performance tuning, ensuring data security, and driving process improvements by identifying and resolving database-related issues. The Coordinator also provides user support and delivers training to OCMS users in English and French. In addition, the Coordinator will assist in maintaining OCASI’s network infrastructure.

All responsibilities are carried out in alignment with OCASI’s commitment to responsible and ethical practices, grounded in an anti-racist, anti-oppression framework and social justice-oriented principles.

KEY RESPONSIBILITIES

OCMS

• Monitor the operation of OCMS.
• Prepare for OCMS expansion by interviewing users, analyzing agency applications, programming and operations, and evaluating existing reports while designing new ones.
• Enhance individual and group training by fostering a culture of learning and innovation through live webinars, training videos, a knowledge base, and a ticketing system.
• Develop, maintain, and update user reference materials and system user guides (articles and videos), including documentation for new releases.
• Test and maintain the OCMS development and production sites.
• Use SQL queries to generate custom reports from the database, including aggregated data and client information for communications and analysis.
• Manage OCMS-related web content on ocasi.org, ocmscanada.org, demo.ocmscanada.org, and SettleNet.org.
• Stay current by participating in educational opportunities, reading professional publications, maintaining professional networks, and engaging with relevant organizations.
• Schedule and deliver webinar-based training sessions.
• Build and maintain strong relationships with OCMS users.
• Conduct surveys to assess training needs.
• Maintain an up-to-date knowledge base on issues related to the newcomer settlement process.
• Perform other duties as assigned.

Network and Administration

• With the support of the external IT company, maintain printers, projectors, tvs, internet service as well as perform ongoing laptop and PC workstation maintenance.
• In collaboration with the external IT company, provide internal computer hardware, software and network support.
• With the support of the external IT company, administer both hardware and software security services, including anti-virus/malware and firewall technologies.
• Supervise the delivery of video training and supporting audio/visual systems in a business environment.
• Monitor Google Workspace powerful built-in security technologies for data (email, files) backups and recovery. 
• Provide system administration support such as software upgrades and roll-out of additional functionality within existing software.
• With the support of the external IT company, install and integrate new hardware and applications.
• Resolve problems reported by end users.
• Other duties as assigned 

REQUIRED QUALIFICATIONS

• Relevant post-secondary degree (e.g. computer science, IT or relevant field) or the equivalent acceptable combination of education and experience working in the non-profit sector
• Three - five years relevant skills in a similar role and/or Information Technology management experience in the non-profit sector
• Good verbal and written communication skills with an ability to communicate with a broad range of users
• Knowledgeable in current technical trends and tools including Windows, MS Office, SQL, HTML
• Knowledge of OCASI Client Management System (OCMS)
• Experience delivering workshops and training on technical topics in French and English
• Excellent judgment, conflict resolution and problem-solving skills with the ability to identify, analyze problems to determine causes, evaluate alternative solutions as well as take and/or recommend appropriate resolution
• Detail-oriented with excellent organizational skills and the ability to prioritize, multi-task as well as meet tight deadlines and demanding schedules
• Demonstrated ability to integrate in-depth knowledge of equity, access and anti-racism into all aspects of work
• Ability to function in a multidisciplinary, culturally diverse workplace 
• Ability to work both independently and as part of a team environment