Program Coordinator - Refugee Resettlement

Location: POE

Job Classification: Program Coordinator

Job Type: Contract Full-time

Schedule: Day, Evening, Weekend

Number of Openings: 1 | Full-time Contract until March 31, 2026, with possibility of extension

Salary: 30.00 per hour (40 hours/week)

This is Not a Bargaining Unit Position.

We advise all applicants with work permits that obtaining employment with Polycultural will not guarantee the approval of any application for Permanent Resident status and emphasize that Polycultural’s positions do not currently qualify under the government’s Ontario Immigrant Nominee Program (OINP) or Labour Market Impact Assessment (LMIA) initiatives.

About Polycultural

Be a part of Polycultural Immigrant and Community services! Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Position Summary

As a Program Coordinator in the field of Refugee Resettlement, you will be responsible for overseeing and coordinating the duties of the airport team that consists of Workplace Coordinators and On Call Resettlement Counsellors at YYZ, Toronto Pearson Airport.

You will be working closely with the airport team and the Program Manager, and play a vital role in helping refugees integrate into their new communities and rebuild their lives.

Contract until March 31, 2026 with possibility of extension.

Responsibilities

• Hiring, training, and supervising the airport team
• Monitoring and authorizing bi-weekly timesheets/payroll.
• Building weekly schedule for 50-75 staff, and ensuring staff presence is commensurate with the arriving clients’ spoken languages
• Booking hotel rooms for overnight clients, and making necessary additions/cancellations day or night
• Coordinate the timely processing and updating of Notifications of Arrivals’ emails, and communicate them to airport team
• Ensure that staff follow proper professional and ethical conduct when dealing with clients, and offer guidance to ensure the quality of service is maintained
• Conduct performance reviews and take all needed actions to remedy identified issues
• Assist the Program Manager to carry out their duties in a timely manner
• Other duties as assigned 

Competencies

Planning & Organizing/Time Management

Establishes a systematic course of action for self or others to ensure the accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Technical Expertise

Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question.

Self-Management

The ability to manage your own actions, well-being, and time effectively and responsibly to achieve organizational goals, self-improvement, and personal growth. To maintain an effective work/life balance in response to a stressful, challenging and dynamic work environment.

Drive for Results

Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.

Coaching

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem. Values the expertise of others and diversity.

Communications

Uses a variety of communication styles and strategies to foster open communications and the exchange of information and discussion on an ongoing basis.

Organizational Understanding

Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

Qualifications 

• University degree in Social Work, Management, or Business Administration, or equivalent combination of education and 3 years' work experience
• Strong knowledge of the social and community services sector
• Experience in supervision and program coordination and delivery
• Experience supervising in a unionized environment is an asset
• Proven management experience with demonstrated capacity to manage a small team in a high pace environment
• Proven ability to lead and promote a positive and professional team culture
• Proven program management experience and demonstrated ability to deliver program outcomes on time and to a high standard
• Excellent communication and interpersonal skills
• Ability to work independently and on a flexible schedule
• At least three years' experience in the supervision of staff
• Strong computer skills with advanced Excel knowledge and databases skills
• Excellent writing skills and strong attention to detail 

Other requirements

• A satisfactory Vulnerable Sector Police Check (completed when offer is made)