The SEND project, led by ACCES Employment with funding from Immigration, Refugees and Citizenship Canada, hired Logical Outcomes to explore how organizations across sectors are currently using digital messaging tools (WhatsApp, SMS, Teams, electronic medical records, etc.) to connect with clients.
This brief summary outlines key findings gained through 10 interviews spanning 10 organizations and 4 sectors: healthcare, financial services, employment, and social services.
This is one of many resources to be created by the SEND project to document practical implementation experiences to build actionable knowledge for newcomer-serving organizations to adopt digital messaging tools.