Serving im/migrants and refugees is about helping these individuals or families make the adjustment to their new home and community.
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Best Practices/Practical Guide
Anti-Asian racism: A guided learning journey
This comprehensive learning tool approaches anti-Asian racism through an intersectional and DEIA lens, highlighting how race, ethnicity, gender, and other social factors shape these experiences.Last updated Apr 21, 2026
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Other
OCASI Professional Development Conference 2025 Conference Materials Now Available!
We would like to share with you the link to videos of the Keynotes, Plenaries and 3 of the 21 Concurrent Sessions we offered at the OCASI Professional Development Conference 2025, our best attended gathering yet, with over 540 participants.
If you have any questions please email
Last updated Mar 24, 2026
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Best Practices/Practical Guide
Mapping the competencies of frontline settlement counsellors to available training - information & referral
Helping a newcomer navigate a complex new system is less about giving them a map and more about teaching them how to read the terrain. For a settlement practitioner, the goal is to move a client from crisis management to self-efficacy.
Please note: You must have a Settlenet accoun
Last updated Feb 19, 2026
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Tool
A Practical Guide for Immigrants and Service Providers in Canada
OCASI's Accessibility Initiative is excited to share a valuable new resource : Navigating Settlement Services for People with Disabilities : A Practical Guide for Immigrants and Service Providers in Canada.
To learn how to access and navigate essential services in:
Last updated Feb 2, 2026
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Best Practices/Practical Guide
Needs and Assets Assessment and Referral Services (NAARS) — Parameters for the Creation of the Communities of Practice (CoPs)
This guidance document outlines important considerations, and community members are encouraged to tailor them to their specific context and needs, while staying within the parameters described below.Last updated Jan 2, 2026
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Best Practices/Practical Guide
Needs and Assets Assessment and Referral Services (NAARS) Transformation
What is NAARS?Last updated Dec 24, 2025
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Research/Dataset
2024-25 Settlement Service Data - Ontario
2024-25 settlement service uptake data prepared by the Outcomes Analysis Unit of IRCC.Last updated Dec 24, 2025
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Best Practices/Practical Guide
Confronting anti-Black racism for Black LGBTQ+ newcomers
The 519 has launched a community-driven project called Sharing Truth. Building Power. Driving Change. It's aimed at addressing the unique racism, xenophobia, and queerphobia experienced by Black LGBTQ+ newcomers in Ontario.
Resources include:
Last updated Dec 18, 2025
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Other
The Leaky Bucket 2025: Retention Challenges in Highly Skilled Immigrants and In-Demand Occupations
The study, the third in ICC’s Leaky Bucket series, uses 40 years of data to uncover that one in five immigrants leave Canada within 25 years, with the highest losses occurring just five years after arrival.
Last updated Dec 15, 2025
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Other
First “Leaky Bucket” report
The report follows ICC’s first “Leaky Bucket” report released in 2023, also produced by the Conference Board of Canada. That original study revealed the alarming trend of immigrants leaving Canada in growing numbers to seek opportunity elsewhere.
Last updated Dec 15, 2025
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There's an increase of newcomers to Waterloo region to help with labour gaps
James Chaarani · CBC News · Posted: Jan 23, 2023
The Region of Waterloo has seen a significant rise in new permanent residents in recent years, which the federal government said will help to fill gaps in the labour market.
Data provided to CBC News by Immigration, Refugees and…
Published January 23, 2023
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Calls for more newcomers to help ease labour shortage
Richard Hutton St. Catherine Standard Fri., Jan. 20, 2023
Adrion Brion came to Canada from the Philippines along with his wife and son. Since landing in Canada last August, he has found a job in information technology with the Algoma Central shipping company,
Adrian Brion had…
Published January 20, 2023
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Opinion: Coming to a new country as a refugee can be overwhelming
Rosemary Legge Fort Erie Post Thursday, January 19, 2023
Uprooting yourself from what is comfortable and known can be overwhelming and scary. Traversing the highways and byways, moving into a new home, changing careers, or other major changes can make the best of us feel stressed…
Published January 20, 2023
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This pilot program makes it easier for newcomers to Canada to become permanent residents
Jonathan Migneault · CBC News · Posted: Jan 19, 2023
Felix Koros moved from Kenya to Sault Ste. Marie., Ont., with his family in early December, and thanks to an immigration pilot program, he says he is on track to become a permanent resident soon.
"We thank God that we are here…
Published January 20, 2023
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Quebec taking dwindling share of immigrants to Canada, according to new data
Ryan Tumilty National Post Jan 17, 2023
OTTAWA – Quebec is taking a dwindling share of Canada’s new immigrants, and significantly less than its proportional national share, as it maintains tight caps on newcomers, even as the Trudeau government continues to open the floodgates…
Published January 20, 2023
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Why some groups are quitting Canada’s popular refugee sponsorship program
Nicholas Keung The Star Tue., Jan. 17, 2023
Canada’s Syrian resettlement project spurred an outpouring of public support for refugees, but now the federal government is trying to ease growing pains that have come with the hugely popular private sponsorship program.
Since…
Published January 20, 2023
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Ukrainian refugee finds hope and new opportunity through Ottawa Mission program
CTV News Dave Charbonneau Thursday, January 12th 2023
The Food Services Training Program at the Ottawa Mission is a free program that gives the most vulnerable a chance to turn their lives around.
The program is helping one Ukrainian refugee start a new life in a new country.
Tet…
Published January 20, 2023
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Federal Court urges Ottawa to consider 'moral debt' owed to pandemic workers for immigration status
Adrian Humphreys The National Post Published Jan 09, 2023
“The moral debt owed to immigrants who worked on the frontlines to help protect vulnerable people in Canada during the first waves of the COVID-19 pandemic cannot be understated,” a judge said last year in a ruling for…
Published January 10, 2023
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A Norfolk County company wanted to hire Ukrainian refugees. First step? Build them a place to live
J.P. Antonacci The Hamilton Spectator Sat., Jan. 7, 2023
Olha Diletchuk first came to Titan Trailers near Courtland in June, one week after she and her two young children landed in Canada as refugees fleeing the war in Ukraine.
“I was ready to do any job just to stay here. I was…
Published January 10, 2023
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Refugee group says Ottawa will help bring 600 LGBTQ Afghans to Canada
Dylan Robertson The Canadian Press December 22 2022
An LGBTQ refugee group says Ottawa is helping resettle to Canada 600 Afghans who are fleeing persecution due to their sexual orientation or gender identity.
Earlier this week, Toronto-based Rainbow Railroad said it has only been…
Published December 29, 2022