Serving im/migrants and refugees is about helping these individuals or families make the adjustment to their new home and community.
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Best Practices/Practical Guide
Mapping the competencies of frontline settlement counsellors to available training - information & referral
Helping a newcomer navigate a complex new system is less about giving them a map and more about teaching them how to read the terrain. For a settlement practitioner, the goal is to move a client from crisis management to self-efficacy.
Please note: You must have a Settlenet accoun
Last updated Feb 19, 2026
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Tool
A Practical Guide for Immigrants and Service Providers in Canada
OCASI's Accessibility Initiative is excited to share a valuable new resource : Navigating Settlement Services for People with Disabilities : A Practical Guide for Immigrants and Service Providers in Canada.
To learn how to access and navigate essential services in:
Last updated Feb 2, 2026
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Best Practices/Practical Guide
Needs and Assets Assessment and Referral Services (NAARS) — Parameters for the Creation of the Communities of Practice (CoPs)
This guidance document outlines important considerations, and community members are encouraged to tailor them to their specific context and needs, while staying within the parameters described below.Last updated Jan 2, 2026
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Course/Training
For Clients: Career Skills micro-credential courses in Accounting, Finance, IT, Design and Project Management
Since 1998, the Career Skills program at Skills for Change has been a trusted training provider for thousands of individuals to build the knowledge and confidence needed to succeed in today’s competitive job market. Designed for professionals and entrepreneurs alike, Career
Last updated Dec 24, 2025
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Best Practices/Practical Guide
Needs and Assets Assessment and Referral Services (NAARS) Transformation
What is NAARS?Last updated Dec 24, 2025
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Research/Dataset
2024-25 Settlement Service Data - Ontario
2024-25 settlement service uptake data prepared by the Outcomes Analysis Unit of IRCC.Last updated Dec 24, 2025
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Best Practices/Practical Guide
From WhatsApp to EMRs: Real-World Experiences Implementing Digital Messaging Tools in Client Services
The SEND project, led by ACCES Employment with funding from Immigration, Refugees and Citizenship Canada, hired Logical Outcomes to explore how organizations across sectors are currently using digital messaging tools (WhatsApp, SMS, Teams, electronic medical records, etc.) to
Last updated Dec 23, 2025
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Best Practices/Practical Guide
Confronting anti-Black racism for Black LGBTQ+ newcomers
The 519 has launched a community-driven project called Sharing Truth. Building Power. Driving Change. It's aimed at addressing the unique racism, xenophobia, and queerphobia experienced by Black LGBTQ+ newcomers in Ontario.
Resources include:
Last updated Dec 18, 2025
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Other
The Leaky Bucket 2025: Retention Challenges in Highly Skilled Immigrants and In-Demand Occupations
The study, the third in ICC’s Leaky Bucket series, uses 40 years of data to uncover that one in five immigrants leave Canada within 25 years, with the highest losses occurring just five years after arrival.
Last updated Dec 15, 2025
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Other
First “Leaky Bucket” report
The report follows ICC’s first “Leaky Bucket” report released in 2023, also produced by the Conference Board of Canada. That original study revealed the alarming trend of immigrants leaving Canada in growing numbers to seek opportunity elsewhere.
Last updated Dec 15, 2025
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Job Developer/Workforce Specialist - OBTP
Newcomer Women's Services Toronto North York, ON Onsite
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Job Posted 1 week ago
Student and Family Advocates (2 Full Time positions)
Delta Family Resource Centre Toronto, ON Hybrid
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Virtual Victim Support Directory (VSD) information session
It is our pleasure to invite you to a virtual Victim Support Directory (VSD) information session. The VSD is Ontario’s first stop for housing, legal, financial, health, and crisis support. The website was updated in 2025 and we are excited to bring the new look and features to…
Published February 25, 2026
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IRCC Message to All Funded Service Provider Organizations (SPOs)
Colleagues,
Following is the email that was sent from Maxine Ifill, DG, Settlement and Resettlement Operations to all funded Service Provider Organizations regarding the impacts of Budget 2025, the latest Immigration Levels Plan, and the Comprehensive Expenditure Review (CER) on…
Published January 16, 2026
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Important information regarding settlement supports for persons fleeing the conflict in Gaza
On December 12, 2025, the Government of Canada made changes to section 3.8.3 of the Settlement Program’s Terms and Conditions to extend the arrival deadline to Canada by one year to December 31 2026, to reflect the ongoing humanitarian needs. The temporary measures for clients to…Published January 2, 2026
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Supports to Engage Newcomers Digitally (SEND) Project Looking for Participants
The Supports to Engage Newcomers Digitally (SEND) project helps newcomer-serving organizations across Ontario increase their ability to communicate with newcomers through digital tools such as WhatsApp, SMS, Telegram, Signal, and Facebook Messenger.
Funded by Immigration Refugee…Published October 31, 2025
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Upcoming Events
Upcoming professional development and networking opportunities for service providers.
Published October 7, 2025
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Workplace Stress & Mental Health Survey
You are invited to participate in an important online survey for a research study on workplace stress and mental well-being in the settlement sector in Ontario. This survey aims to identify factors that affect job satisfaction, workplace stress and overall mental health in…
Published September 19, 2025
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Toronto Police Public Advisory: Impersonation of Community Support Organizations
The Toronto Police Service (TPS) is making the public aware of scammers impersonating community support organizations. Complaints are being received involving scammers who are impersonating community outreach organizations and legal services designed to support new immigrants…
Published July 9, 2025
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PROSPER Canada. New funding for organizations supporting low-income communities
The Resilient Futures: Building Financial Well-Being for all Canadians Call for Proposals is now open. This Prosper Canada initiative, funded by the Government of Canada through the Social Development Partnerships Program – Children and Families, aims to build and scale up…Published April 14, 2025
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2025 Settlement.Org User Survey
We're making changes to Settlement.Org. Your thoughts will help us improvePublished April 8, 2025
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The Government of Canada is investing more than $9.3 million to support Francophone minority communities
News release
March 20, 2025—Ottawa—Francophone immigration plays a crucial role in growing the Canadian economy, in promoting the vitality of Francophone minority communities and in meeting labour needs across the country.
On this International Francophonie Day, the Honourable…
Published March 21, 2025