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Best Practices/Practical Guide
Reclaiming authentic collaboration: What we achieve when lived experts share in the power
First voice is a term coined by advocates in the community to reflect the value of lived expertise. It signifies the primacy of knowledge gained by experience. It’s not a substitute for academic or professional skill; it’s another dynamic of intellectual competence that can
Last updated Jan 15, 2026
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Best Practices/Practical Guide
From WhatsApp to EMRs: Real-World Experiences Implementing Digital Messaging Tools in Client Services
The SEND project, led by ACCES Employment with funding from Immigration, Refugees and Citizenship Canada, hired Logical Outcomes to explore how organizations across sectors are currently using digital messaging tools (WhatsApp, SMS, Teams, electronic medical records, etc.) to
Last updated Dec 23, 2025
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Best Practices/Practical Guide
Confronting anti-Black racism for Black LGBTQ+ newcomers
The 519 has launched a community-driven project called Sharing Truth. Building Power. Driving Change. It's aimed at addressing the unique racism, xenophobia, and queerphobia experienced by Black LGBTQ+ newcomers in Ontario.
Resources include:
Last updated Dec 18, 2025
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Best Practices/Practical Guide
Workers Action Centre's Primer: An organizers guide to wage theft
Workers Action Centre's Primer: An organizers guide to wage theft explains:
- the high rate of wage theft in Ontario,
- its impact, and
- what workers can do.
Wage theft affects migrant, racialized, and low-wage workers the most. It can include unpaid hours, missing overtime, late wages
Last updated Dec 18, 2025
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Course/Training
Addressing Anti-Indigenous Racism in the Immigrant and Refugee-Serving Sector
OCASI is pleased to announce the upcoming self-directed online course on:
Addressing Anti-Indigenous Racism in the Immigrant and Refugee-Serving Sector
- Date: December 11 - January 23, 2026
- Registration deadline: January 9, 2026
About this Course
This 4-module course is specifically
Last updated Dec 9, 2025
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Course/Training
Foundation of Settlement Work Level 2
OCASI is pleased to open registration for upcoming self-directed online training on:
Foundation of Settlement Work Level 2
- Date: Dec 1, 2025 – March 30, 2026
- Location: Online at learnatwork.ca
- Registration deadline: Jan 15, 2026 (Self-Enrol and start learning)
About this Course
The
Last updated Dec 1, 2025
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Course/Training
Serving Youth in Newcomer Communities (SYNC)
OCASI is pleased to open registration for upcoming self-directed online training on:
Serving Youth in Newcomer Communities (SYNC)
- Date: Dec 1, 2025 – March 30, 2026
- Location: Online at learnatwork.ca
- Registration deadline: Jan 15, 2026 (Self-Enrol and start learning)
About this Course
Last updated Dec 1, 2025
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Other
Supports to Engage Newcomers Digitally (SEND) Promotional Flyer
The Supports to Engage Newcomers Digitally (SEND) project helps newcomer-serving organizations across Ontario increase their ability to communicate with newcomers through digital tools such as WhatsApp, SMS, Telegram, Signal, and Facebook Messenger.
Funded by Immigration Refugee
Last updated Nov 25, 2025
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Course/Training
For Clients: OSLT - Project Management OR Technology
FREE Program for Newcomers to Canada
Applications are now being accepted for the December 2025 intake
We are offering the following programs starting December 2025:
- OSLT Project Management
- OSLT Technology
Occupation-Specific Language Training (OSLT) at Humber Polytechnic is an
Last updated Nov 18, 2025
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Course/Training
For Clients: Literacy and Basic Skills Program
Quick Summary
Ontario Works (OW) and Ontario Disability Support Program (ODSP) caseworkers can refer eligible clients to the Literacy and Basic Skills (LBS) program, which is offered through the Ministry of Labour, Immigration, Training, and Skills Development (MLITSD). The
Last updated Nov 13, 2025
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Project Worker – Community Arts Engagement & Mental Health Well-Being (8-month contract )
The Cross-Cultural Community Services Association (TCCSA)
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Job Posted 5 days ago
Settlement Worker – Newcomer Children, Youth and Families Services
The Cross-Cultural Community Services Association (TCCSA) Onsite
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IRCC Message to All Funded Service Provider Organizations (SPOs)
Colleagues,
Following is the email that was sent from Maxine Ifill, DG, Settlement and Resettlement Operations to all funded Service Provider Organizations regarding the impacts of Budget 2025, the latest Immigration Levels Plan, and the Comprehensive Expenditure Review (CER) on…
Published January 16, 2026
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Registration Opens for Creating Positive Spaces for LGBTQIA+ Newcomers Level 2 English - Winter 2026 Course
OCASI - The Positive Spaces Initiative (PSI) is pleased to announce the upcoming self-directed online training on:
Creating Positive Spaces for LGBTQIA+ Newcomers Level 2
- Course Dates: February 2nd - March 30th, 2026
- Registration deadline: February 2nd, 2026
About this Course
Creatin…
Published January 6, 2026
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City of Toronto Funding Opportunities
City of Toronto affordable housing funding opportunitiesPublished December 30, 2025
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Help inform effective training to support newcomer youth
Participate in an important online survey to help shape the updated “Serving Youth in Newcomer Communities” (SYNC) course.
OCASI is working with Evenings & Weekends Consulting to reimagine this self-guided online training, which supports frontline workers in delivering effective…
Published December 12, 2025
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2025 OCASI Survey on Sector Compensation and Benefits
Dear OCASI Members and Colleagues/Partners,
We invite you to participate in the OCASI 2025 Compensation and Benefits Survey. The aim of this survey is to provide an update on current sector compensation packages across Ontario for employees in not-for-profit organizations serving…
Published November 28, 2025
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Settlement and Integration Policy and Program Committee Seeking Input
The Settlement and Integration Policy and Program Committee, a team of sector representatives, is working closely with IRCC to ensure we have access to the resources and supports needed to use technology effectively in our sector. The goal is to create pathways that enable…
Published November 10, 2025
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Supports to Engage Newcomers Digitally (SEND) Project Looking for Participants
The Supports to Engage Newcomers Digitally (SEND) project helps newcomer-serving organizations across Ontario increase their ability to communicate with newcomers through digital tools such as WhatsApp, SMS, Telegram, Signal, and Facebook Messenger.
Funded by Immigration Refugee…Published October 31, 2025
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Call for Agencies: Update Your 211 Ontario Profile
If your agency has added new programs or made changes to existing ones, please ensure your information is up to date in the 211 Ontario database. You can review and update your services by following the instructions in the 211 Update Portal.
Accurate information is essential—211…Published October 17, 2025
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Maytree Policy School 2026: Applications Now Open!
What is Maytree Policy School?
Maytree Policy School is a six-month program that supports non-profit organizations with a social policy focus to advance evidence-based public policy solutions.
It is designed for non-profit policy leaders who are in a position to influence the…
Published October 15, 2025
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Workplace Stress & Mental Health Survey
You are invited to participate in an important online survey for a research study on workplace stress and mental well-being in the settlement sector in Ontario. This survey aims to identify factors that affect job satisfaction, workplace stress and overall mental health in…
Published September 19, 2025